Werkey Refund Policy
If the purchased course is not what the user expected, the user may request, within 30 days of the course purchase, a refund or refund credit to their account by Werkey, provided they have not attended more than 50% of the content online. We reserve the right to apply the refund as a credit or refund to the original form of payment, at our discretion, in accordance with the ability of our payment processing partners, or based on other criteria. No refund will be made to the user if he requests it after the 30-day warranty period. However, if an purchased course is disabled for legal or political reasons, you will be entitled to a refund, even after the 30-day limit. Werkey also reserves the right to refund students after the 30-day time limit in the event of suspected or confirmed account fraud.
To request a refund, follow the steps outlined in the article How to request a refund for a course?
As detailed in the Content Provider Terms, they agree that students are entitled to receive such refunds.
If we decide to make refund credits available to your account, these credits will automatically be applied to the next purchase of any course on our website. Credits may expire if not used within the specified period and have no monetary value.
At our discretion, if we believe you are abusing our refund policy, such as if you have already consumed more than 50% of an online course for which you are requesting a refund, or if you have already received a refund for a course above, we reserve the right to refuse such refund, ban that user's account and/or restrict any future use of the Services. If we ban your account or disable your access to a course as a result of violating these Terms, you will not be entitled to a refund.
If you have further questions regarding refund procedures, please consult our Terms of Use or contact our Support Team at support@werkey.co.
