How do I request a refund for a course?
To request a refund for a purchase, you must send your request to our Support Team via email firstname.lastname@example.org, informing:
- Full name
- Request number
- Reason for request
If the payment was made via bank slip and your account is not registered on the platform, we ask you to send your bank details.
Refunds are made using the original payment method. Some restrictions may apply and some purchases may only be eligible for credit refunds.
For more information, visit How Payments, Credits, and Refunds Work?